Diploma of Hospitality Management

The Diploma of Hospitality Management is a practical qualification for people who want to run the show in hotels, restaurants, events and resorts. You study how a hospitality business actually works: rostering and payroll, food and beverage service, front office, housekeeping, budgeting, stock control, and the compliance side of serving alcohol and handling food safely. Human resource management sits at the centre of it, because hospitality runs on people. You learn to recruit and induct staff, write rosters that match demand, manage performance and grievances, and keep a workplace compliant with Australian employment rules.

How the qualification is structured

This diploma is delivered over 24 weeks. Australian vocational qualifications like this are built from units of competency, each carrying credit points. Some providers run semesters; others use rolling intakes or trimesters, so you may start at several points in the year. Assessment is competency-based: you show you can do the task, not just recall it. Many units are assessed in a simulated or real hospitality outlet, and work-integrated learning through a placement in a hotel, restaurant or events venue is common in this field. Check the official Times College course page and the CRICOS register entry (course code 114130J) for the exact unit list, intake dates and tuition.

Skills you build

You finish able to prepare and monitor budgets, manage operational plans, lead a team, resolve conflict, coordinate events, and apply the legal and safety frameworks that govern hospitality in Australia. Communication and customer service are threaded through everything, because the job is face-to-face and fast. You also get practice with the software and paperwork real venues use: property management systems, point of sale, rosters, incident reports and compliance records.

Who it suits

This suits people already working in hospitality who want a formal qualification and a step up to supervisor or duty manager. It also suits career changers and international students who want a hands-on Australian qualification with a clear pathway into a bachelor degree in hospitality, tourism or business, usually with credit for the units you have completed. If you are an international student, remember the Student visa lets you work up to 48 hours per fortnight while your course is in session, and the Temporary Graduate visa (subclass 485) post-study work stream may be available afterwards, depending on your circumstances. Confirm all details on the official page.

• Duty manager or shift supervisor in a hotel, motel or resort
• Food and beverage supervisor or restaurant manager
• Front office or guest services supervisor
• Housekeeping supervisor
• Events and functions coordinator
• Human resources or rostering officer in a hospitality group
• Venue or outlet manager in pubs, clubs and catering companies
• Pathways into hospitality, tourism and business degrees at Australian universities