Diploma of Hospitality Management

The Diploma of Hospitality Management at Norton Institute is a practical qualification for people who want to work in hotels, restaurants, events, clubs or food and beverage operations. It runs for 1.5 years and is registered on CRICOS for international students (course code 113581A). You will study how a hospitality business actually runs: rostering and supervising staff, managing stock and suppliers, controlling costs, planning menus, handling food safety, and looking after guests. Assessment is competency-based, so you show you can do the tasks, not just write about them.

Australian diplomas sit at Level 5 on the Australian Qualifications Framework, below a bachelor degree and above a certificate. The course is made up of units of study, each with a set number of credit points. Norton Institute delivers it across semesters or trimesters, and the exact unit list and credit points are set out in the official course information. Because hospitality is a hands-on field, the diploma includes work-integrated learning: you complete a set number of hours in a real venue, such as a hotel, restaurant or events company, and your placement is assessed. Some students use that placement to move into paid work.

You will finish with skills employers ask for every day: leading a shift, resolving complaints, writing rosters that meet wage budgets, ordering and storing food safely, and reading a profit and loss statement for a venue. If you already work in hospitality, the diploma can formalise what you know and open up supervisor or duty manager roles. If you are new to the industry, it gives you a structured way in.

This course suits school leavers, career changers, and people already working in cafes, bars or hotels who want to step up. International students need to meet the English requirement; IELTS Academic 6.0–6.5 overall is the common standard for coursework at this level, and Norton Institute accepts TOEFL iBT, PTE Academic, Cambridge C1 Advanced and its own English programmes as equivalents. The Department of Home Affairs sets a separate English threshold for the Student visa. While studying, a student visa generally allows 48 hours of work per fortnight, and after completing the diploma you may be eligible for the Temporary Graduate visa (subclass 485) post-study work stream. Check the official CRICOS page and Norton Institute's course page for current fees, intakes and unit details.

• Duty manager or shift supervisor in hotels, pubs, clubs and restaurants
• Food and beverage supervisor in hotels, resorts and function venues
• Restaurant or cafe manager in independent and chain operations
• Events or functions coordinator with conference centres, catering companies and venues
• Front office supervisor in hotels and serviced apartments
• Housekeeping supervisor in hotels and resorts
• Australian employers include hotel groups, hospitality chains, catering firms, clubs, wineries, and tourism operators.